Privacy Policy

At The Whiplash Claims Centre, we place an enormous emphasis on data protection and security.

In fact, maintaining your privacy, both before, during and after your claim has been settled, is at the very heart of everything we do.

This privacy policy covers the specific steps, controls and procedures that we have activated both within the pages of this website, and also at our claims handling centre in Liverpool.

These include, but are not in any way restricted to, how your first name, surname, email address, home telephone number, mobile phone number, postal address, and whiplash claim details are protected.

This page has been created using industry standard guidelines. It is not a static privacy policy, and is ultimately subject to change in the event of both legal and technological announcements.

How we use the information you share with us

On the whole, we shall only ever ask you for the specific information required to progress your whiplash claim.

This will usually involve you disclosing details about the type of accident and the extent of your injuries, which will then be used to assess the viability of making a successful claim for compensation on your behalf.

We may, on occasions, collect additional information from you about your overall experience of using our service and how it can be improved for future clients.

Such information could also be used to contact you at a later date regarding offers and promotions, as well as company announcements and updates in personal injury law. falls under the exclusive ownership of Lamb Law Limited (Company Number: 7594034).

Whilst we have no intention whatsoever of selling, merging, or staring a joint venture with a third party, your information may be shared with this organisation or individual in the unlikely event that we do enter such partnerships.

For the avoidance of any doubt however, unless we are under a legal obligation to do so, we will never (ever) pass on the personal information we hold about you to anyone outside of the Lamb Law Limited group, without your explicit and express prior (written) consent.

How we store the information you share with us

We have invested in robust data security measures both at the front and back end of our Whiplash Claims Centre website, and also at our physical headquarters in Liverpool.

Every field of personal data, whether it be your contact details or the information regarding your accident and injuries, is held in electronic (encrypted) format on our servers.

Likewise, all paper-based records are stored securely at our claims management centre.

Whilst the online transfer of data over the web can never be one hundred percent secure, we have done, and will continue to do everything necessary to minimise the risks.

How we use cookies on

A cookie is a small parcel of data that’s transferred to your computer when you visit certain websites. The exact definition of a cookie can be found here.

Cookies allow us to identify you when you arrive at, and to tailor the information you are shown based on your previous visit.

The use of cookies on our website is necessary only to improve and refine the overall user experience, nothing more. If you wish, you can choose not to accept cookies by changing the settings on your web browser.

Privacy updates on

A large part of our personal injury service involves the use of on and off-line technologies to better serve our growing client base.

Due to the ever changing nature of IT, it is necessary to make frequent changes to this privacy policy page.

Should we do so, such updates will be highlighted on the home page of We may also email you to ensure you are aware of these.

Making contact with the Whiplash Claims Centre

We’re always keen to hear from you, whatever your question may be. If you have feedback for our website, our customer service, or you wish to discuss another matter, please contact the customer care team or give us a call on one of the numbers listed above.

Requests to Opt Out

Despite our strict procedures regarding the protection of your privacy, you are of course at liberty to request the immediate removal of your personal information from our records.

To do so, please contact the team here or send a letter to the following address:

The Whiplash Claims Centre c/o Lamb & Co
58 Market Street,
Wirral, Merseyside
CH47 3BB

About the author Whiplash Claims