Frequently asked questions

Our low-key approach to promoting our specialist whiplash claims service has kind of had the opposite effect we originally intended. Word of mouth marketing certainly does spread the message quickly, and we’re extremely grateful to each and every one of those people that has recommended us over the years.

With that being said, for every new customer that contacts us there’s an opportunity to learn what people really want from a personal injury solicitor, and refine the overall service we provide as a result. As part of this process, we pay close attention to the type of questions that are asked by prospective clients when they first enquire about making a claim.

The following list therefore represents the ten most common Q&As, based on what people just like YOU have been asking:

1. What is a whiplash claim?
2. Do you only deal with whiplash injuries?
3. Am I eligible to make a personal injury claim?
4. How much will it cost me to claim?
5. When will I receive my compensation?
6. How much money am I entitled to?
7. Will anyone be informed about this?
8. Who will manage my personal injury claim?
9. Will I have to go to court at any stage?
10. Don’t I claim through my insurance company?

1. What is a whiplash claim?

A claim for compensation that is made by you against a third party individual or organisation, following personal injury (either physical or physiological).

2. Do you only deal with whiplash injuries?

No. Whilst we do have a particular expertise in whiplash claims and road traffic accidents, we also handle accidents at work and slips, trips and falls.

3. Am I eligible to make a personal injury claim?

Yes. On the basis that your accident or personal injury took place within the last 36 months. For minors that are less than 18 years of age, the 36 month rule does not commence until your 18th birthday. It will therefore lapse by the time you reach 21.

4. How much will it cost me to claim?

Don’t worry, we’ll be working for you on a No Win No Fee basis throughout the entire period of your case. For more information about how this works, please get in contact with a member of the team who will explain everything for you.

5. When will I receive my compensation?

It really depends on the nature of your claim. For example, a simple road traffic accident case can payout within 10-12 weeks, whereas a more complex claim could take well over a year before a compensation figure is reached.

The process from claim to payout is also dependent upon the attitude of the third party (i.e those that you are bringing your claim against), and whether or not they are prepared to accept liability for what happened to you.

Since every case is different, we’ll need to talk to you for a few minutes about your claim before providing an idea of the likely timescales and potential settlement.

6. How much money am I entitled to?

It’s very difficult to provide a figure without knowing the full extent of your injuries, although payouts can range from anywhere between (say) £1,500 to well over £1,000,000. The exact amount of compensation is assessed on a case by case basis and only really becomes clear once we have all the facts regarding your accident.

7. Will anyone be informed about this?

The precise details of your accident and injuries are reserved exclusively for you, us, and the third party that caused them. That’s it. Rest assured, our highly trained staff will handle your claim with the strictest levels of privacy, integrity and confidentiality.

8. Who will manage my personal injury claim?

After your case has been accepted, you will be assigned to your very own (qualified) personal injury solicitor. This person will be your single point of contact throughout the duration of your claim.

9. Will I have to go to court at any stage?

It’s highly unlikely, no. If on the very rare occasion that you do need to attend a Court Hearing, we will ensure that the court procedures are explained to you in full and that everything is made as comfortable and stress-free as possible for you.

10. Don’t I claim through my insurance company?

No, not unless YOU really want to. Despite what anyone may say to the contrary, you are no obligation whatsoever to submit your personal injury claim through your insurance company. In fact, the only thing that will happen in this instance is that their ‘recommended’ solicitor will end up paying your insurers anything up to £750 for referring you their way.

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